Software Support Developer

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

The Support Developer responds to requests for assistance from users experiencing system problems and inquiries. This role prioritizes and documents every support request, troubleshoots issues, answers questions, and eliminates software problems with necessary updates once problems are found. In addition, the Support Developer works closely with the team leader to identify needs and improve skillset proficiencies while continuing with professional development.

This is a hybrid position out of Mt. Laurel, NJ. The position pays $80,000-$100,000.

What you will be doing

• Evaluate, prioritize and answer incoming requests for assistance
• Document all support requests and resolutions in the bug tracking system
• Prioritize problems based on severity
• Answer questions and investigate the errors generated by a system malfunction
• Design program logic to eliminate problems and increase system efficiency
• Perform troubleshooting of program errors to diagnose the cause
• Modify software applications and SQL code to permanently resolve problems that are found
• Supporting 24x7 production systems in a live environment

What you bring

• Strong interest in technology, both existing and cutting edge
• Engineering mindset; Risk mitigation and scalability first. Correctness over speed.
• Strong communication skills
• Analytical problem solving skills.
• Self-motivated and attention to detail for working both individually and as part of a team

• Experience with SQL executing queries, writing stored procedures
• Experience with Object Oriented Languages, specifically C#.
• Experience with or eagerness to learn a modern front end framework like Angular
• Experience working with team members, both technical and non, to solve problems and understand requirements.
• Experience with website development that is hosted in IIS
• Diverse technical knowledge of Windows, and tools such as Visual Studio, Visual Studio Code, or Sql Server Management Studio.

College degree in Computer Science / Engineering or equivalent work experience is required

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Annual Bonus program
• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Casual dress code
• Flexible work schedule

Must complete ISO and FCRA certification tests. Must also complete department specific training certifications and corporate security training.
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran