Technical Support Representative

Job Locations US-NJ-Mount Laurel
ID
2022-1066
Category
Technical Support
Position Type
Regular Full-Time

About Us

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.


Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.


Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

We are currently seeking a representative to support our Fieldprint Site Support Department.  Fieldprint Site Support Representatives build and maintain Fieldprint Station workstations, manage parts inventories and repairs, and provide end users with any necessary technical support and training.   

Responsibilities

Fieldprint Station Deployment

  • Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
  • Creates and tracks initial user accounts that are installed on all machines.
  • Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
  • Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
  • Develops “build” documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.

 Fieldprint Station Support

  • Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. Support includes both phone/email support and onsite support as necessary.
  • Provides return authorizations and manages the shipping process for devices in the field that are defective.
  • Manages “spares” inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.

 Fieldprint Station Training

  • Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
  • Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills

  • Excellent verbal and written communication skills.
  • Work with a diverse population.
  • Knowledge of basic computer terminology and parts of a computer.
  • Knowledge of various necessary software and hardware programs.
  • Manage multiple tasks or projects.
  • Able to travel.

Education

The candidate we are seeking will have a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • Employee referral bonus program
  • Commuter benefit program

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

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